Customer Service Advocate
1 week ago
Neksjob Philippines is a leading provider of innovative customer service solutions, dedicated to delivering exceptional support experiences.
Job OverviewWe are seeking highly skilled and motivated individuals to join our team as Customer Service Advocates.
Job DescriptionThe primary responsibility of this role is to manage incoming calls and customer inquiries regarding phone or mobile phone services, billing concerns, and promo packages. This involves identifying and assessing customers' needs to achieve satisfaction through prompt and effective problem-solving.
Key Responsibilities:
- Manage incoming calls and customer service inquiries in a timely and professional manner.
- Assess customer needs and provide tailored solutions to resolve issues efficiently.
- Ensure all calls are logged in the system for proper monitoring and closure.
Required Skills and Qualifications:
To succeed in this role, you must possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. A strong understanding of customer service principles and practices is essential.
Benefits:
We offer a comprehensive compensation package, including a competitive salary, opportunities for career growth and development, and a dynamic work environment that fosters collaboration and innovation.
Estimated Salary: PHP 25,000 - PHP 35,000 per month
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