Customer Experience Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeSoftware Full time $20,000 - $40,000
Job Overview

A position that entails delivering top-notch customer experiences by leveraging software knowledge and communication skills.

About the Role

This full-time job involves working from home with a shifting schedule. You will be responsible for resolving technical issues, responding to queries, and collaborating with cross-functional teams globally.

Key Responsibilities
  • Master software applications to efficiently resolve customer issues.
  • Respond promptly to customer inquiries and demonstrate a proactive approach.
  • Utilize incident management technologies to track and resolve application-related incidents.
  • Collaborate closely with global teams to deliver exceptional customer service.
Requirements

To excel in this role, you must have strong written and verbal communication skills, business English proficiency, and previous experience in customer support or a related field.

You should also possess a quick learning ability, analytical mindset, stress tolerance, and flexibility to work varied hours including holidays and weekends.

Preferred Skills
  • Basic knowledge of the software development process and system design.
  • Experience in monitoring technical or product metrics.
  • Fluency in additional foreign languages is a plus.
What We Offer
  • Competitive compensation package with above-market rewards.
  • Flexible work arrangements to support work-life balance.
  • Opportunities for continuous learning and career growth.
Company Details

We are a leading offshore provider of managed services with over 9,000 professionals across 13 delivery centers. We foster an inclusive culture that celebrates individuality and supports growth for every team member.

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