Digital Sales Professional
1 month ago
**About Us at Gainstrong Careers**
We are a forward-thinking company dedicated to providing top-notch sales services.
**Salary Information**
The estimated annual salary for this role is around $40,000 - $60,000, depending on location and experience.
**Job Description**
As an E-Commerce Sales Specialist, you will be responsible for meeting and exceeding sales targets while ensuring excellent sales services. You will manage and engage customers using web-based communication channels.
**Key Responsibilities:**
- Quick Response: Respond promptly and effectively handle customer inquiries, objections, and close sale in a polite, friendly, and professional manner via chat and phone calls.
- Selling and Management of Selling Platforms: Utilize websites, social media platforms (Facebook, Instagram, TikTok), and e-commerce platforms (Lazada, Shopee, Zalora) to sell products.
- Upselling and Cross-Selling: Suggest related products or services to enhance the customer's experience.
- Prepare Daily and Monthly Sales Reports: Generate accurate and detailed reports to track sales performance.
**Client Relationship**
Establish and maintain strong relationships with clients through regular follow-ups and gathering feedback.
**Customer Service**
Provide exceptional after-sales service by addressing customer complaints, returns, and refunds promptly and professionally.
Fulfill Customer Requests: Cater to same day delivery booking, product reservations, and monogramming needs.
**Operations**
Manage orders via same day delivery or parcel tracking, packing, and recording purchased orders, as well as periodic inventory checks.
**Required Skills and Qualifications**
To succeed in this role, you should possess:
- Female
- College Graduate
- At least 2 years' work experience in online selling
- Sales-oriented and can-do attitude mindset
- Knowledge in online marketing trends (Social Media, Website, and Online selling platforms)
- Comfortable with numbers and using Microsoft Excel for sales reports
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