Customer Experience Specialist

2 days ago

Baguio City, Cordillera, Philippines beBeeCustomerExperience Full time ₱900,000 - ₱1,300,000

Deliver Exceptional Customer Experiences

  • This role involves interacting with customers across multiple channels to provide accurate information with empathy and professionalism.
  • You will handle customer consultation calls, troubleshoot product or service-related issues, and identify opportunities for continuous process improvement.

As a contract role, this position offers the possibility of extension depending on mutual fit and evolving team priorities.

Our Ideal Candidate

We seek impact-driven individuals who are passionate about helping our organization grow and achieve our purpose.

Our ideal candidate is self-directed, resourceful, and adept at building new systems and workflows.

Your Responsibilities

  • Provide customer support via phone, email, SMS, and chat.
  • Handle customer consultations, technical troubleshooting, escalations, and complex investigations.
  • Troubleshoot product or service-related issues by investigating root causes and collaborating with internal teams.
  • Identify patterns in customer feedback or pain points and surface actionable insights.
  • Participate in initiatives that help scale support operations and enhance the overall customer experience.

Requirements

  • 3+ years of customer support experience, preferably in a fast-paced startup environment.
  • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
  • Excellent reading comprehension, verbal, and written communication skills.
  • Aptitude to quickly learn and navigate new technology, systems, and applications.

Benefits

  • Private Health Insurance
  • Training & Development

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