Customer Experience Specialist

1 day ago


Baguio City, Cordillera, Philippines beBeeCustomerCentric Full time ₱230,400 - ₱323,209
Job Overview

This role focuses on delivering exceptional customer experiences and fostering a positive impression with every interaction.

Key Responsibilities:
  • Master product knowledge to efficiently resolve customer inquiries.
  • Respond promptly to customer queries, demonstrating proactive customer-centricity.
  • Collaborate with cross-functional teams globally to deliver top-notch customer service.
  • Utilize incident management tools to track and resolve application-related incidents.
Requirements:
  • Strong written and verbal communication skills, with business English proficiency required.
  • Previous experience in customer support or a related field, ideally involving CRM use.
  • A quick learner with analytical skills and the ability to thrive in a fast-paced environment.

The ideal candidate will possess passion for SaaS and web applications, along with basic understanding of software development processes and system design.



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