Customer Experience Champion

1 day ago

Baguio City, Cordillera, Philippines beBeeCustomer Full time $90,000 - $120,000
Job Opportunity

We are seeking a skilled professional to lead and manage our customer service function. This is an exciting opportunity for a seasoned customer support specialist who can deliver high-quality support experiences to clients and partners.

The ideal candidate will have a strong understanding of customer service practices and customer journey management within tech or SaaS companies. They will be responsible for developing and implementing customer service policies, procedures, and standards to align with business goals and customer expectations.

Key Responsibilities:
  • Lead and manage the customer service function to deliver high quality support experience to clients and partners
  • Develop and implement customer service policies, procedures, and standards to align with business goals and customer expectations
  • Monitor and analyze customer service metrics to identify areas for improvement, drive team performance, and report insights to leadership
  • Handle escalated customer issues and complaints with professionalism and urgency, ensuring timely resolution and customer satisfaction

The successful candidate will have exceptional problem-solving skills and a proactive approach to resolving customer challenges. They will also have strong communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams.

We are looking for someone who is fluent in English and has additional language skills as a plus. The ideal candidate will have a data-driven mindset with the ability to interpret support metrics and translate them into actionable improvements.

In this role, you will work closely with cross-functional teams including Product, Engineering, Sales, and Operations to resolve customer pain points and improve our platform experience.

About Us

Our mission is to bring together a diversity of thoughts, expressions, and perspectives to build the best culture for equally diverse communities all over the world.

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