Global Customer Experience Specialist

2 days ago

Baguio City, Cordillera, Philippines beBeeCustomer Full time ₱1,164,400 - ₱1,281,500

At QGT Ltd, we are expanding our customer support team to deliver exceptional user experiences. We're seeking a skilled Customer Support Specialist to assist users via multiple channels, resolving technical and general inquiries with professionalism and speed.

This role operates in three rotating shifts (00:00–08:00 | 08:00–16:00 | 16:00–00:00) including weekends and holidays. You will work collaboratively with teammates across time zones to maintain seamless 24/7 support.

Key Responsibilities

  • Respond to customer inquiries across multiple channels (chat, email, ticketing tools)
  • Troubleshoot and resolve technical or account-related issues
  • Use translation tools effectively to support non-English speaking users
  • Provide clear instructions and solutions in a friendly, patient, and professional manner
  • Escalate complex issues to the appropriate technical teams when needed
  • Accurately log customer interactions and feedback for quality and improvement

Requirements

  • At least 1 year of experience in customer or technical support (remote or on-site)
  • Fluent in English (written and verbal); additional languages are a plus
  • Willing and available to work in rotating shifts, including overnight, weekends, and holidays
  • Confident using and switching between support systems and translation functionalities
  • Strong problem-solving skills and a calm approach under pressure
  • Reliable internet connection and a distraction-free work environment

Benefits

  • Competitive compensation
  • Supportive and collaborative team culture
  • Training and career development opportunities
  • Opportunity to work with modern technology and innovative products

  • Global Customer Experience Director

    14 hours ago

    Baguio City, Cordillera, Philippines beBeeLeadership Full time ₱3,000,000 - ₱6,000,000

    Job OverviewOur organization is seeking a skilled Customer Support Manager to lead our customer service operations. This role focuses on overseeing and enhancing the human aspect of customer support, driving initiatives to improve employee performance, customer relationships, and team dynamics.Key Responsibilities:Develop and implement training programs that...

  • Customer Experience Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomer Full time ₱987,654 - ₱1,234,567

    Job Title: Customer Experience Specialist Location: RemoteWorking Hours: EST timezoneFirst 45 days: 10am - 7pm ESTAfter onboarding, 1 of the 2 agents will shift to 1pm - 10pm ESTJob Type: Full-timeCompany OverviewThis company specializes in providing exceptional customer experiences. Our mission is to deliver high-quality apparel designed to fit without...

  • Customer Experience Specialist

    1 day ago

    Baguio City, Cordillera, Philippines beBeeTechnical Full time $5,000 - $5,500

    Customer Experience Specialist Job DescriptionWe are seeking a skilled Customer Experience Specialist to join our dynamic team. As a key player in our customer support team, you'll have the opportunity to engage with customers, address their inquiries, and provide solutions with enthusiasm and expertise.This role involves troubleshooting and resolving...

  • Customer Experience Specialist

    1 day ago

    Baguio City, Cordillera, Philippines beBeeCustomerCentric Full time ₱230,400 - ₱323,209

    Job OverviewThis role focuses on delivering exceptional customer experiences and fostering a positive impression with every interaction.Key Responsibilities:Master product knowledge to efficiently resolve customer inquiries.Respond promptly to customer queries, demonstrating proactive customer-centricity.Collaborate with cross-functional teams globally to...

  • Customer Experience Specialist

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomer Full time ₱2,000 - ₱3,000

    Customer Experience Specialist">We are looking for a detail-oriented and thoughtful professional to deliver exceptional support and ensure customer satisfaction. Our team provides top-tier customer service 24/7, every day of the year.The ideal candidate will have fluent Spanish (C1 or above) and excellent English communication skills, as well as at least one...

  • Global Customer Experience Expert

    2 days ago

    Baguio City, Cordillera, Philippines beBeeRepresentative Full time ₱50,000 - ₱70,000

    Customer Service RepresentativeWe are seeking a skilled and professional Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through various communication channels.This is an excellent opportunity to develop your skills and experience in a...

  • Digital Customer Experience Representative

    2 days ago

    Baguio City, Cordillera, Philippines beBeeCustomerSupport Full time ₱1,500,000 - ₱2,500,000

    About Our CompanyWe are a cutting-edge platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence. We support a global community of over 2 million businesses, comprising agencies, consultants, and businesses of all sizes and industries.Our mission is to provide users with the tools needed to capture, nurture, and close...

  • Lead Customer Experience

    1 day ago

    Baguio City, Cordillera, Philippines beBeeCustomerExperience Full time ₱3,600,000 - ₱4,500,000

    Customer Experience LeadWe are looking for an experienced professional to lead and evolve our global customer experience function. This strategic role is crucial in driving satisfaction, loyalty, and operational excellence throughout the customer journey.This position involves defining scalable customer success strategies to support growth, enabling...

  • Customer Experience Transformation Professional

    1 day ago

    Baguio City, Cordillera, Philippines beBeeEmailMarketing Full time ₱4,500,000 - ₱6,000,000

    Job OpportunityMiss Amara is a pioneering company changing the rug-buying experience through cutting-edge technology and a customer-focused mindset. We're seeking an Email Marketing & CRM Expert to help us revolutionize online sales.The ideal candidate will have hands-on experience in data-driven email marketing, preferably in e-commerce. They'll be skilled...

  • Senior Customer Experience Specialist

    1 day ago

    Baguio City, Cordillera, Philippines beBeeRelationship Full time $92,462 - $124,978

    Job OverviewA global leader is seeking a highly skilled professional to drive customer success through our products and services.ResponsibilitiesMaintain and improve customer plans, value plans, and other essential assets.Conduct regular meetings with customers to ensure governance frameworks are met.Partner with sales teams, services teams, and partners to...