
Dedicated Customer Experience Professional
1 day ago
Our organization is seeking a dedicated and skilled Customer Support Specialist to provide exceptional customer experiences through various communication channels. The ideal candidate will be responsible for delivering timely and accurate support, utilizing industry-leading tools such as Gorgias and Shopify.
Key Responsibilities:- Respond to customer inquiries via chat, email, or phone in a professional and friendly manner
- Provide product information, order tracking, returns, and account concerns with the utmost care and attention to detail
- Stay up-to-date on product updates and best practices to ensure a consistent customer experience
- Excellent written and spoken English communication skills
- At least 1 year of hands-on experience with both Shopify and Gorgias
- Ability to work independently and handle multiple conversations simultaneously
- Empathetic approach when addressing customer concerns
- Fully remote setup – work from anywhere you're comfortable
- Opportunities to grow and develop professionally
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Customer Experience Representative
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