Enterprise Client Service Director

2 weeks ago

Porac, Philippines beBeeClientManagement Full time ₱62,121 - ₱80,888
Key Account Management Role

We are seeking an experienced Key Account Manager to join our team. This role is pivotal in ensuring our enterprise clients receive top-tier service, fostering long-term partnerships rooted in value—not tied to any specific agent or manager.

The ideal candidate will have a proven track record of leading cross-functional teams and managing enterprise-level clients. They will possess strong communication, negotiation, and relationship-building skills.

Responsibilities:
  • Act as the primary liaison for enterprise clients, ensuring their needs are met with professionalism and efficiency.
  • Build and maintain strong client relationships based on trust, transparency, and consistent value delivery.
  • Proactively identify opportunities to support client growth, retention, and satisfaction.
  • Oversee service delivery across multiple teams, ensuring high performance and service quality.
  • Develop and implement strategies to optimize workflows, improve operational efficiency, and support business scalability.
  • Monitor key performance indicators (KPIs) related to client satisfaction, resource utilization, and service effectiveness.
  • Lead the onboarding process for new clients, ensuring smooth transitions from sales to operations.
  • Collaborate with internal teams (Sales, IT, HR) to align service delivery with client expectations.
  • Ensure accurate, timely client reporting, leveraging data to showcase service impact and performance.
  • Manage Project and Campaign Managers, providing guidance, accountability, and performance support.
  • Foster cross-department collaboration to address client needs efficiently and effectively.
  • Ensure adherence to service agreements and compliance standards to mitigate operational risks.
  • Work closely with internal teams to maintain data security and operational integrity.
Requirements
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • 5+ years of experience in operations management, client success, or account management, preferably in BPO, outsourcing, or SaaS environments.
  • Proven track record of leading cross-functional teams and managing enterprise-level clients.
  • Strong communication, negotiation, and relationship-building skills.
  • Proficiency with CRM tools (e.g., Salesforce), project management platforms (e.g., Asana, Basecamp), and data reporting tools.
Benefits

We offer a flexible work environment, 100% remote work arrangement, allowing you to work from the comfort of your home.

Growth opportunities abound within our fast-growing company, offering room to advance and take on new challenges.

Impactful work drives client success for global organizations, making every day count.

A collaborative culture fosters passionate, purpose-driven professionals who thrive in a dynamic work environment.

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