
Customer Service Associate
1 week ago
Customer Support Associate Role Overview
- This position involves interacting with customers to provide exceptional support and resolve routine issues related to client products or services.
Key Responsibilities:
- Deliver service that meets contractual KPIs
- Clarify customer needs, use decision-support tools, and provide resolution
- Listen attentively, demonstrate empathy, and build rapport with customers
- Maintain basic knowledge of client offerings
- Prepare accurate work, track information, and respond to inquiries
Candidate Requirements:
- High school diploma with 3-6 months of relevant experience preferred
- Strong customer service orientation
- Effective communication skills
- Dependable with attention to detail
- Able to multitask and adapt quickly
- Tolerant of repetitive work in a fast-paced environment
- Ability to work as a team member and independently
The ideal candidate will have strong problem-solving skills, be able to work in a team environment, and have excellent communication skills. A high school diploma is required, but relevant experience is preferred.
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