Customer Service Liaison

1 week ago


Barcelona, Philippines beBeeCustomer Full time ₱3,000,000 - ₱8,000,000
Customer Service Liaison

We are seeking a highly skilled and enthusiastic individual to provide quality customer service to distributors by responding to phone or email requests.

The Role

This position will be the primary point of contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders. You will quote established standard or contract pricing and modified tools, provide basic technical support, and recommend products for customer applications.

Key Responsibilities
  • Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
  • Consistently communicate with internal sales personnel as well as the Customer Service Manager regarding any customer sensitive issues.
  • Meet established departmental KPI's.
  • Support AR by investigating disputed payments and process credit memos as needed.

This role is ideal for an organized and enthusiastic self-starter who enjoys working in a collaborative team environment and cultivating productive relationships with distributors.


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