Senior Voice Communications Specialist

1 day ago


Taguig, National Capital Region, Philippines beBeeNetwork Full time ₱800,000 - ₱1,200,000

Job Title: Sr. Network Engineer


About the Role:

This is a Senior Network Engineer position that focuses on Unified Communications and VOIP support. The ideal candidate will have hands-on experience with voice network hardware and software, Cisco VoIP systems, and enterprise-scale voice solutions.


Responsibilities:
  • Manage and support voice network infrastructure, including hardware, software, topologies, and protocols.
  • Design, implement and support enterprise voice networks and diagnostic tools.
  • Lead in Automatic Call Distribution (ACD) and large-scale Interactive Voice Response (IVR) systems.
  • Assess client requirements, resolve delivery-impacting issues, and communicate effectively with management.
  • Provide written and verbal communications of technical proposals to management.
  • Mentor, coach and train lower-level engineers; work effectively in a matrixed organization.
  • Self-starter with the ability to learn beyond formal training and deliver quality products.
  • Operate with minimal direct supervision; determine methods and procedures on new assignments.
  • Experience handling high-pressure situations and quickly changing circumstances.

Requirements:
  • Bachelor's or Master's degree in Computer Science, Information Systems, Computer Engineering, Electronics and Communication Engineering or related field.
  • CCNA Collaboration certification or equivalent combination of education or work experience.
  • At least 5 years as a lead voice support engineer in infrastructure/voice network environments (planning, architecture design, engineering, and optimization).
  • Strong knowledge of voice network hardware, software, infrastructure, design, topologies and protocols.
  • Experience with Cisco voice solutions: Unity Connection, Cisco Unified Communications Manager (CUCM), CVP, CUBE, SES (SIP Trunks), CER, Attendant Console, SME, WebEx Soft Phone, VOIP Gateways, PSTN Trunks, QoS for Voice/Video, Enterprise Dial-Plan.

Benefits:
  • Fulfilling work environment with opportunities for growth and development.

Others:

Please note that this job requires working hours flexibility and willingness to travel occasionally.



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