Support Expert

3 days ago

Cavite City, Calabarzon, Philippines beBeeCustomer Full time $45,000 - $60,000
Job Description:

We are seeking a highly skilled and experienced Customer Support Advocate to join our team. As the first point of contact for clients, you will be responsible for owning customer communications from initial request through to resolution.

You will play a key role in scaling our support function, maintaining knowledge base resources, improving processes, and collaborating closely with teams across the business.

The ideal candidate will have a high level of attention to detail, excellent written and verbal communication skills, and the ability to work both autonomously and as part of a team.

Required Skills and Qualifications:
  • Previous experience in a customer support role
  • Proficiency in various computer software systems, including Zapier, Slack, Zoom, Loom, Client Success, Google Work, Atlassian, Intercom
  • Excellent written and verbal communication skills
  • Good time management and organisational skills
  • Ability to listen to concerns and handle criticism without taking it personally
Benefits:
  • Competitive salary and employee stock options
  • 20 days accrued annual leave/vacation, along with 10 days of wellbeing days
  • Health/Dental/Vision benefits
  • Annual education allowance
  • Employee recognition program
  • Quarterly wellness allowance
  • Paid subscription to Headspace, EAP & Wellbeing Platform
  • Flexible working supported by work from office reimbursement and mobile allowance
  • Personal tax return assistance
  • Entitlement to night shift differential
  • An extra paid day off to celebrate your birthday, alongside volunteering leaves
About Us:

We are a global SaaS scale-up company that fosters a collaborative, open, and transparent culture. We offer a competitive salary and employee stock options, as well as a range of benefits to support your physical and mental wellbeing.

Our team comprises curious and intelligent colleagues who embrace challenges. If you are passionate about delivering exceptional customer support and want to be part of a dynamic and growing company, we encourage you to apply.

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