Human Resources Professional

1 day ago

Tarlac City, Central Luzon, Philippines beBeeSpecialist Full time $1,500 - $2,000
Job Title: Human Resources Specialist

Human Resources Specialists provide administrative support to HR teams and organizations, ensuring smooth operations and effective communication between employees, management, and external stakeholders. They are responsible for tasks such as recruitment, employee onboarding, benefits administration, and performance management.

Key Responsibilities:

  • Respond to employee inquiries and transactional services via various channels with excellent communication skills.
  • Support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit / termination and leave of absence on Workday.
  • Create/ refer to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs)
  • for completing employee transactions.
  • Meet SLAs for timeliness and quality in handling queries.
  • Be adept in the HR helpdesk environment.
  • Work with onshore partners to get trained on all queries received from employees.
  • Follow compliance and quality guidelines to ensure correct information is provided for all queries.
  • Transfer to relevant leads or onshore counterparts for all Tier 2 transactions as per the defined process.
  • Escalate high-priority cases for immediate intervention.

Why Choose This Role?

  • Competitive Salary & Benefits – Earn well while enjoying great perks
  • Career Growth – Clear paths for promotions and skill development
  • Supportive Work Environment – Join a team that values you
  • Exciting Opportunities – Be part of a dynamic and growing industry

Required Skills and Qualifications:

  • Bachelor's Degree Holder
  • With at least 1-year experience in HR Helpdesk role, delivering services, preferably HR and from a shared service center environment.
  • Hands-on experience on BambooHR ATS
  • Experience working with Workday and workflow systems (ServiceNow, Zendesk etc)
  • Strong problem-solving skills, ability to manage conflict and attention to detail
  • Need to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query.
  • Open to work in US shifts

Join us today and take the first step towards an exciting career

Types of Roles Available:

  • Full-time
  • Part-time

Seniority Level:

  • Associate

Industry:

  • Customer Service
  • Outsourcing and Offshoring Consulting

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