Senior Client Support Specialist
1 day ago
We're looking for a seasoned Support Professional to drive exceptional client experiences through proactive and solution-focused support.
Key Responsibilities:- Engage with business clients via email and chat, responding to inquiries with professionalism, empathy, and efficiency.
- Analyze and resolve operational, technical, or order-related issues in a timely manner.
- Collaborate with sales, logistics, and product teams to ensure seamless service delivery.
- Manage accurate records of client interactions and issue resolutions within CRM systems.
- IDentify recurring problems and escalate them to internal stakeholders as needed.
- Contribute to knowledge base development, FAQs, and process improvements to optimize support workflows.
- 1–3 years of experience in customer support, account management, or operations (B2B preferred).
- Exceptional written and verbal communication skills.
- Strong analytical and problem-solving skills with a customer-centric approach.
- Proficiency in CRM and ticketing systems (e.g., Zendesk).
- Experience handling multiple client accounts or working in fast-paced, multi-channel environments.
- Detail-oriented and organized, with ability to prioritize and manage time effectively.
- Team player who can also work independently and take initiative.
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Senior Client Support Specialist
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Senior Client Experience Leader
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IT Support Specialist
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Frontline Client Support Specialist
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Technical Support Specialist
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Senior IT Support Specialist
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Remote Client Success Specialist
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