Client Advocate and Growth Strategist

1 day ago

Province of Palawan, Mimaropa, Philippines beBeePayment Full time $60,000 - $80,000
Customer Service and Account Manager

Create a lasting impact in a high-growth fintech company by empowering businesses with easy access to digital payments.

This innovative startup helps thousands of merchants bring their business dreams to life through a one-stop payment platform. Our users rely on us for seamless transactions and tailored solutions.

As a Customer Service and Account Manager, you will play a direct role in elevating user satisfaction and helping their businesses grow. You will act as a trusted advisor to merchants, delving into their pain points and recommending tailored solutions to optimize their experience on our platform.

Relationship-building is at the heart of this role, as you connect with users and offer excellent customer service and account management. With your help, our merchants will maximize their value on our platform, and become loyal, highly-engaged users.

You'll collaborate closely with our Product and Engineering teams, leveraging client insights to shape product strategy and feature development. This is a full-time role with amazing growth potential. If you're empathetic and self-motivated with great people skills, we'd love to hear from you.

Key Responsibilities:
  • Own the post-sales cycle from customer engagement, retention, and growth of our users and become an expert on our products.
  • Build relationships and become a trusted payments advisor to key stakeholders, in partnership with our Sales team.
  • Provide excellent customer service through messaging platforms and phone calls, to ensure each client's success in using our platform.
  • Be a great listener and uncover our user's needs, which may not be communicated explicitly.
  • Identify areas for improvement in each client's business process, and communicate solutions based on our products, customer success stories, and value proposition.
  • Discuss customer insights and feedback with the Product and Engineering teams, in order to drive our product strategy and innovation.
  • Assess common pain points and suggest potential features or improvements that can solve these problems.

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