Strategic Account Manager

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱4,000,000 - ₱8,000,000
About Us

Volopay is a fintech start-up that offers a comprehensive platform for managing financial operations. We empower businesses to succeed with our innovative solution, delivering functionality across various aspects of financial management.

Our team is passionate about providing exceptional service and support to our clients. As a key member of our customer success team, you will play a vital role in ensuring our clients achieve their goals and objectives.

Job Description

As our Customer Success Manager, you will be responsible for managing client accounts, resolving inquiries, and collaborating with internal stakeholders to deliver exceptional service.

  • Own overall relationships with assigned clients, including onboarding, implementation, training, and increasing adoption.

  • Work closely with internal departments to ensure client needs are fulfilled effectively.

  • Be the voice of the customer and provide internal feedback on how we can better serve them.

  • Maintain and develop customer success strategies and best practices, as well as customer support content.

  • Stay up-to-date on product development and the latest releases.

  • Conduct business reviews to ensure clients are satisfied with their products and services.

Requirements

To succeed in this role, you will need:

  • 1-2 years of experience in a customer-facing role, preferably in a SaaS or fintech environment.

  • Significant experience in problem-solving and process improvement.

  • Strong verbal and written communication skills, with the ability to present and communicate data to senior management.

  • Confidence working with ambiguity and finding ways to bridge gaps.

  • Strong interpersonal skills and an ability to build rapport with customers.

Benefits

We offer a competitive salary with performance-based incentives, comprehensive benefits package, remote work flexibility, and opportunities for career advancement and professional development.

Our Culture

We value ownership, results-driven attitude, and curiosity. Our team is diverse, and we encourage independence and trust.

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