Customer Service Representative for Travel and Hospitality

2 days ago

Pasig, National Capital Region, Philippines Manpower Core Group Inc. Full time

Manpower Core Group Inc. is seeking a highly skilled Ticketing Associate to join our team in Cyberscape Beta, Pasig city.

This role involves handling flight quotations, bookings, ticket issuance, refunds, and exchanges for Scenic Crew members. As a Ticketing Associate, you will be responsible for managing communication channels, processing transactions using proprietary and third-party systems, and participating in virtual meetings and online gatherings.

Key Responsibilities
  • Handle flight quotations, bookings, ticket issuance, refunds, and exchanges for Scenic Crew members.
  • Manage communication channels, including emails, web messages, hotline, and chat.
  • Process transactions using both proprietary and third-party systems.
  • Participate in virtual meetings, huddles, and other online gatherings.
  • Manage internal voice calls, either receiving or making them.
  • Update data, generate reports, and compile relevant information.
  • Provide feedback to identify and suggest process improvements.
Required Skills and Qualifications

To be successful in this role, you must possess excellent communication skills in English – written and spoken, ability to adapt communication to different countries/cultures, numerate experience with spreadsheets, and experience with different proprietary web applications and MS Office Suite.

  • Excellent communication skills in English – written and spoken.
  • Ability to adapt communication to different countries/cultures.
  • Numerate/experience with spreadsheets - ability to complete calculations and translate time across time zones.
  • Experience with different proprietary web applications and MS Office Suite.

We are looking for a resourceful and autonomous individual who can make reasoned decisions when an answer or support is not immediately available. If you have prior experience in customer service, contact centre, or processing centre, and dealing with high-net-worth customers, we would love to hear from you.

Prior Experience
  • Customer service.
  • Contact Centre or Processing Centre.
  • Dealing with high-net-worth customers, who have English as their first language.
Performance Measurement

We measure performance through attendance, punctuality, tasks actioned, quality/accuracy, customer satisfaction, and compliance. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional results, we encourage you to apply.

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