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IT Service Desk Agent

2 weeks ago

Manila, National Capital Region, Philippines Jocsoncollege Full time
Job Summary

Jocsoncollege is seeking a dedicated IT Service Desk Agent to join our team. As a key member of our Help Desk, you will be responsible for providing expert technical support to our customers and employees.

The ideal candidate will possess a strong understanding of IT concepts, excellent communication skills, and the ability to troubleshoot complex technical issues. You will work closely with our Remote Support Engineering staff and Field Engineering teams to ensure seamless service delivery.

Main Responsibilities:

  • Offer technical support via phone and other media channels to customers and employees.
  • Address customer requests related to software, hardware, and network operations difficulties.
  • Collaborate with the Remote Support Engineering staff and Field Engineering teams to resolve complex issues.
  • Identify, manage, escalate, and resolve technical issues.

Essential Qualifications:

  • High School diploma (associate's degree, professional certification(s), or license preferred).
  • Relevant experience in Information Technology service delivery.

Key Competencies:

  • Knowledge of MS Office, MS Exchange, and MS Windows networks.
  • Languages: English and local languages of the countries it supports.