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Global Help Desk Agent

2 weeks ago


Manila, National Capital Region, Philippines The Global Talent Co. Full time

The Global Talent Co. is seeking a skilled Global Help Desk Agent to join our team. As a key member of our support team, you will provide top-tier assistance to users via chat, calls, and email.

Role Overview

In this role, you will work closely with our clients to resolve issues efficiently and effectively. You will be responsible for maintaining accurate records of customer interactions and collaborating with team members to identify opportunities for process improvement.

Key Responsibilities
  • Provide friendly, professional, and timely support via chat, calls, and email.
  • Assist customers with product information, troubleshooting, and issue resolution.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to identify opportunities for process improvement.
  • Ensure all interactions align with the company's customer service standards.
Requirements
  • Fluent written English with strong communication skills.
  • Previous experience in customer support, technical support, or a related field is preferred.
  • Ability to work independently in a remote setting and manage tasks efficiently.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with CRM systems and customer support software is a plus.
  • Availability to work PST.