Remote Customer Service Representative

MCI is a leading business process outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We're looking for enthusiastic remote customer service representatives to support inbound and outbound customer service initiatives for a range of well-known clients. In this role, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service.

This is a fantastic opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you.

Strong proficiency in English, both written and spoken, is required.

• A high-speed internet connection
• An appropriate, quiet work environment
• High language proficiency in English
• Work-from-home experience

To be considered for this position, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

1. Handle inbound and outbound calls professionally and efficiently.
2. Resolve customer issues on the first call through effective problem-solving.
3. Research and retrieve information across systems to support customer needs.
4. Accurately document interactions and process claims.
5. Guide customers through options to find the best solutions.
6. Follow scripts, policies, and procedures while using available resources.
7. Protect customer privacy and handle sensitive information appropriately.
8. Escalate complex issues to the appropriate team members.
9. Stay current with training, updates, and program knowledge.
10. Maintain consistent attendance and adhere to scheduling requirements.

We welcome positive and driven applicants to apply. The ideal candidates for this position are highly motivated and dedicated individuals who possess the following qualities:

• Must be 18 years or older
• High school diploma or equivalent
• Previous customer service experience
• Work from home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High-speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience.

We offer HMO coverage, dental coverage, free meal during training, career growth and learning, allowances for rice, clothing, laundry and meals, performance and loyalty bonuses, frequent disinfection, fogging of workplace, opportunities for growth and promotion, employee shuttle services, company retreats and off-site events, and more.

We take pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

We help our clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

We drive modernization through digitalization, ensuring our clients do more for less. We operate globally, serving mid-market, Federal & enterprise partners across multiple industries.

We maintain a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling our commitment to a diverse and equal opportunity work environment.

We will not tolerate discrimination or harassment based on any protected characteristic. We provide reasonable accommodation to qualified employees who have protected disabilities, as required by law.