Phone Support Specialist

8 hours ago


Makati City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time
About Us:
Nityo Infotech Services Philippines is a reputable company that values customer satisfaction and loyalty. Our mission is to provide exceptional service to our clients while fostering a positive and supportive work environment.

Job Overview:
We are seeking a skilled professional to join our team as a Customer Service Representative. This is an exciting opportunity to provide top-notch support to our clients and contribute to the success of our organization.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide excellent support through voice and chat channels
  • Work closely with the Telco Account team to ensure seamless customer experiences
  • Maintain accurate records and reports as required

Requirements:
  • Bachelor's degree or vocational course completion (minimum 2 years)
  • 1-2 years of experience in Voice CS
  • Excellent verbal and written communication skills
  • Conversant in English
  • Customer service-oriented
  • BPO Customer Service experience is an advantage

What We Offer:
  • A competitive salary package (PHP 25,000 + incentives)
  • A dynamic and supportive work environment
  • Opportunities for growth and development

Working Conditions:
  • Shifting schedule
  • No definite Rest Day
  • Onsite setup in Makati


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