Customer Experience Advocate

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCreative Full time ₱1,750,000 - ₱2,125,000
Job Title:

The ideal candidate for this role will be a proactive individual with excellent communication skills and the ability to think creatively to resolve issues.

Key Responsibilities:
  • Ensure timely responses to incoming customer inquiries
  • Provide detailed attention to each customer, giving them an experience that makes them feel valued
  • Manage client concerns to deliver resolution, or if necessary, coordinate escalation
Requirements:
  • Microsoft Office Suite - Intermediate level of proficiency
  • Strong written and verbal communication skills
  • High attention to detail
  • Active problem-solving skills
  • Effective conflict resolution and mediation skills
Competencies:
  • Excellent communication skills
  • Attention to detail
  • Proactivity and initiative-taking
  • Ability to actively problem solve, thinking outside the box
  • Time management and prioritization skills
Additional Considerations:
  • Must be available for a rotating roster between 8am and 8pm, Monday to Friday (AEST/AEDT)
  • Must be able to work in Australian time-zones
  • Required to work on non-national Australian public holidays

This role requires someone who is highly proactive, has excellent communication skills, and can think creatively to resolve issues. If you have these skills and are eager to contribute to our team's success, we encourage you to apply for this opportunity.

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