RCBC Bankard Services Corporation Support Associate
1 week ago
**About the Role**
We are seeking a highly motivated and customer-centric individual to join our team as a Support Associate at RCBC Bankard Services Corporation. As a key member of our support team, you will be responsible for handling and fulfilling all non-escalated customer service inquiries and requests in a timely and professional manner.
- We are looking for someone who is passionate about delivering exceptional customer experiences and has excellent communication skills.
Key Accountabilities:
- Provide prompt and efficient resolution to customer service inquiries and requests.
- Drive customer satisfaction by assisting customers with all Bankard-related inquiries and requests.
- Process account maintenance and processing of account or card-related requests.
- Manage the customer service queues, mainly the Branch email queue and CS Support mailbox.
- Handle the Branch support hotline and conduct call-outs to endorsed cardholders to address their concerns or when the need to reach out arises.
Requirements:
- Bachelor's degree required.
- Preferably with experience in a frontline customer service role.
- Financial background is a plus.
- Ability to interact with customers on an omni-channel platform.
What You'll Get:
- A competitive salary package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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