Customer Relations Officer

1 week ago


Manila, National Capital Region, Philippines RCBC Bankard Services Corporation Full time

**Customer Relations Officer**

We are seeking a highly motivated and customer-centric individual to join our team as a Customer Relations Officer at RCBC Bankard Services Corporation. As a key member of our support team, you will be responsible for handling and fulfilling all non-escalated customer service inquiries and requests in a timely and professional manner.

  • We are looking for someone who is passionate about delivering exceptional customer experiences and has excellent communication skills.

Key Accountabilities:

  • Provide prompt and efficient resolution to customer service inquiries and requests.
  • Drive customer satisfaction by assisting customers with all Bankard-related inquiries and requests.
  • Process account maintenance and processing of account or card-related requests.
  • Manage the customer service queues, mainly the Branch email queue and CS Support mailbox.
  • Handle the Branch support hotline and conduct call-outs to endorsed cardholders to address their concerns or when the need to reach out arises.

Requirements:

  • Bachelor's degree required.
  • Preferably with experience in a frontline customer service role.
  • Financial background is a plus.
  • Ability to interact with customers on an omni-channel platform.

What You'll Get:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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