
Technical Support Specialist
15 hours ago
We are seeking a skilled Technical Support Specialist to join our team.
This role involves providing first-level support for technical issues in a fast-paced contact center environment.
The ideal candidate will assist customers with troubleshooting, product setup, and technical inquiries across various platforms.
Responsibilities:
- Provide technical assistance to customers via phone, email, or chat
- Troubleshoot technical issues related to software, hardware, and networking
- Analyze customer problems and provide solutions or escalate to higher-level support teams when necessary
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 1 year of experience in technical support or a related field
- Excellent communication and problem-solving skills
- Familiarity with common software applications and operating systems
What We Offer:
- A dynamic work environment with opportunities for growth and professional development
- A competitive salary and benefits package
- The chance to work with a talented team of professionals who share your passion for delivering exceptional customer service
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