Global Technical Support Specialist

1 week ago

Lipa City, Calabarzon, Philippines beBeeCustomerService Full time $30,000 - $40,000
Technical Support Specialist">

We are seeking a highly motivated Technical Support Specialist to provide exceptional customer service and technical support for our clients. As a key member of our team, you will be responsible for resolving technical issues, providing troubleshooting guidance, and ensuring seamless customer experiences.

Key Responsibilities:

  • Resolve technical issues via phone, email, or ticketing system in a timely and professional manner
  • Provide clear and concise troubleshooting guidance to customers
  • Collaborate with internal teams to resolve complex technical issues
  • Document all customer interactions and technical issues in our ticketing system
  • Participate in ongoing training and development to stay up-to-date on new technologies and products

Requirements:

  • Basic understanding of IT systems, hardware, software, and networking concepts
  • Familiarity with ticketing systems or service desk software
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required; Bachelor's degree in IT or related field is a plus

Benefits:

  • Competitive salary package
  • Ongoing training and development opportunities
  • Opportunity to work with a dynamic and growing organization
  • Flexible work arrangements

About Us:

We are a leading provider of innovative technology solutions. Our mission is to deliver exceptional customer experiences through outstanding technical support and services. We value teamwork, innovation, and continuous learning and improvement. Join us in shaping the future of technology

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