Technical Support Specialist

12 hours ago

Lipa City, Calabarzon, Philippines beBeeSupport Full time ₱1,000,000 - ₱1,200,000

Job Summary:

We are seeking a skilled and dedicated Technical Support Specialist to join our team. In this role, you will be responsible for providing first-level technical support via phone, chat, or email.

You will troubleshoot hardware, software, and connectivity issues, guiding customers through step-by-step solutions while documenting all technical issues and resolutions in the system.

Elevating customer satisfaction through effective communication is a top priority. Our ideal candidate possesses strong analytical and problem-solving skills, excellent communication, and customer service abilities.

  • Technical Support Specialist

About the Job:

This position offers the opportunity to work in a dynamic environment where you can develop your skills and expertise in technical support. You will be working with various technologies and systems, troubleshooting complex issues and finding creative solutions.

Your experience and knowledge of computer systems and troubleshooting will be essential in this role. If you are motivated and passionate about delivering exceptional customer service, we encourage you to apply.

Requirements:

To succeed in this position, you should possess:

  • Basic understanding of computer systems and troubleshooting
  • Strong analytical and problem-solving skills
  • Excellent communication and customer service abilities

Prior experience in tech support or IT helpdesk roles is highly valued but not necessary. We offer ongoing training and professional development opportunities to ensure your continued growth and success in this field.

Benefits:

We believe that our employees are our greatest asset, and we offer a range of benefits to support their well-being and success. These include:

  • Ongoing training and professional development opportunities
  • A supportive and collaborative work environment

How to Apply:

If you are a motivated and dedicated individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to us. We look forward to hearing from you

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