Virtual Assistant Client Partner
1 day ago
We are looking for a skilled and experienced Key Client Manager to join our team. In this role, you will be responsible for leading direct video interactions with international clients, coaching and developing a high-performing team of virtual assistants, shaping the future of our proprietary software through hands-on testing, building lasting partnerships with clients across global markets, and creating pathways for assistant growth and development.
- Lead engaging video calls with international clients.
- Guide new clients and assistants through smooth onboarding experiences.
- Handle support matters with a solutions-first approach.
- Turn client feedback into actionable improvements.
- Build strong, lasting client relationships through proactive communication.
As a Key Client Manager, you will have the opportunity to develop your skills and expertise in client management, team development, and technical innovation leadership.
Requirements:We are seeking an individual with 1-2 years of leadership experience in BPO/customer service environment, 1-2 years of client-facing account management experience, proven track record in team development and coaching, strong English communication skills, experience in performance management and metrics tracking, and background in virtual team management.
- Exceptional problem-solving abilities.
- Strong emotional intelligence and empathy.
- Advanced organizational and multitasking skills.
- Ability to thrive in fast-paced environments.
- Excellent documentation and process improvement skills.
- Proactive communication style.
- Adaptability and resilience.
- Tech-savvy with quick platform adoption skills.
You should have a passion for developing others and seeing them succeed, thrive in dynamic environments with changing priorities, have a natural talent for building relationships, be solutions-oriented and take ownership of outcomes, believe in continuous improvement and innovation, and be excited about working in a remote-first environment.
Benefits:This role offers a competitive salary range, full training and onboarding support, opportunities for career growth and development, and a work-from-home setup.
- Complete pre-qualifying questions.
- Interview with Recruiting Team.
- Final interview with Operations Team.
- Receive job offer.
- Begin training program.
Disclaimer: This job description is subject to change as the product evolves.
Why this role?-
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