
Customer Technical Resolution Specialist
1 week ago
This is a technical support role where you will be responsible for handling escalated customer issues and troubleshooting complex technical problems.
You will need to communicate clearly with customers, understand their needs, and provide timely and accurate resolutions.
In this role, you will work closely with other teams such as engineering and product to identify and resolve technical issues.
Responsibilities- Handle escalated support tickets through email and chat.
- Investigate and troubleshoot technical issues using internal tools and logs.
- Collaborate with other teams to identify solutions and improve the customer experience.
- Partner with cross-functional teams to share knowledge and trends.
- At least one year of live chat technical support experience.
- Strong problem-solving and communication skills.
- English language proficiency.
- Ability to translate technical details to non-technical audiences.
- A dynamic and collaborative work environment.
- Opportunities for growth and professional development.
- A comprehensive benefits package.
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