Expert Technical Support Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeExpert Full time ₱5,000 - ₱8,000
Technical Support Specialist Role

We are seeking a highly skilled Technical Support Specialist to join our team. This role requires providing technical assistance and guidance to customers, partners, and colleagues in a fast-paced environment.

The ideal candidate will possess excellent analytical skills, be able to diagnose and resolve technical issues efficiently, and stay up-to-date with evolving technologies. They should also be passionate about delivering exceptional customer experiences and have strong conflict resolution skills.

In this role, you will participate in training to enhance your skills and knowledge, share your expertise with the team, and assist in training new members. You will also deepen your understanding of client products and services and ensure customer satisfaction through prompt responses.

This is an exciting opportunity for a motivated individual who thrives in a dynamic environment and is committed to delivering high-quality results.

  • Key Responsibilities:
  • Provide hands-on technical troubleshooting and guidance
  • Respond promptly to customer inquiries
  • Diagnose and resolve technical issues efficiently
  • Escalate complex issues when necessary
  • Stay updated with evolving technologies and adapt to process changes

Required Skills and Qualifications:

  • At least 3+ years of technical support experience
  • General knowledge of web-based and mobile applications
  • Experience with SaaS products
  • Metrics-driven with experience handling high volumes of interactions
  • Strong conflict resolution skills and even temperament
  • Effective written communication skills
  • Creative problem-solving abilities
  • Excellent judgment and empathy
  • A proactive attitude with minimal supervision

Benefits:

  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment
  • Opportunity to work with a diverse range of clients and products

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