Technical Support Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱2,700,000 - ₱4,200,000
Job Description

The key to delivering exceptional customer service lies in understanding the importance of empathy and patience. As a customer support specialist, you will play a vital role in ensuring that our clients receive top-notch service and support.

With your expertise, you will be able to diagnose and resolve technical issues efficiently, providing customers with effective solutions and guidance. Your strong communication skills will enable you to interact effectively with customers and team members, fostering a positive and supportive environment.

As part of our customer service and product troubleshooting team, you will work closely with other departments to ensure comprehensive problem resolution and customer satisfaction. This temporary position offers an excellent opportunity for growth and development, with the potential to become a full-time role at the end of the year.

Responsibilities:

  • Provide exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assist customers with technical problems, offering solutions and guidance.
  • Collaborate with other teams within the company to ensure comprehensive problem resolution and customer satisfaction.
Required Skills and Qualifications

We are looking for individuals with a strong background in customer service, technical support, and communication. The ideal candidate should possess the following qualifications:

  • Strong experience in customer service.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication abilities.
  • Experience in tech-centric managed services.
  • Familiarity with product support and troubleshooting processes.
Benefits

We offer a competitive compensation package, including:

  • Competitive salary.
  • SSS, HDMF/Pag-IBIG fund, 13th month pay, and annual salary increases based on performance.
  • Medical and life insurance coverage from your second month.
  • Monthly utility stipend for remote work.
  • Leave credits for vacation and travel.
  • Additional pay for night shifts.
  • Access to online training resources.
Other Benefits

In addition to the above benefits, we also offer:

  • Salary loans with 0% interest.

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