Transformation Leader

1 month ago


Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

We are seeking a highly motivated Transformation Leader to join our team in Manila and Cebu, Philippines. The successful candidate will be responsible for driving service operations and managing Major Incident Management (MIM) processes.

The ideal candidate should have at least 8-10 years of experience in driving service operations and managing MIM processes. They should also possess ITIL Expert certification or two ITIL Intermediate certifications. Additionally, they should have strong analytical, communication, presentation, and reporting skills.

Key responsibilities include:

  • Acting as a Single Point of Contact (SPOC) for customers during major incidents
  • Driving the MI Bridge through involving relevant Resolver Groups and continuing discussions until major incidents are resolved
  • Informing key stakeholders on the status of major incidents and providing updates after service restoration

As a Transformation Leader, you will ensure that all resolution procedures are updated in the knowledge database/work log and conduct thorough analysis and preparation of Major Incident Reports (MIRs). You will also coordinate with process managers to avoid recurring major incidents and provide periodical reports on the overall status of the Major Incident Management Process.

The estimated salary for this role is PHP 250,000 - PHP 300,000 per annum, depending on experience. If you are a highly motivated individual with a positive and proactive attitude, excellent team skills, and ability to work in shifts and flexible schedules, please apply. We offer a competitive salary, benefits, and opportunities for growth and development.



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