Results-Oriented Customer Service Leader

12 hours ago

Taguig, National Capital Region, Philippines beBeeService Full time ₱1,200,000 - ₱1,450,000
Customer Service Team Lead Job Description

We are seeking an experienced customer service leader to join our team. As a Customer Service Team Lead, you will be responsible for motivating, mentoring, and elevating our customer support teams to deliver exceptional service for e-commerce brands.

Main Responsibilities:
  • Manage and monitor the performance of assigned agents to ensure key performance indicators (KPIs) are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture within the team.
Requirements:
  • A minimum of 3 years of leadership experience in a customer service environment.
  • A proven background in e-commerce customer service, with experience in managing KPIs, attendance, and performance.
  • A strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • An analytical mindset to create, interpret, and act on performance reports.
  • The ability to assess team well-being and provide support where needed.

This is an exciting opportunity for a results-driven leader who can drive business growth while promoting a positive work environment. If you have the skills and experience we're looking for, please apply now to become part of our dynamic team

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