Senior Customer Service Team Leader

2 days ago

Taguig, National Capital Region, Philippines beBeeLeadership Full time ₱900,000 - ₱1,200,000

We are seeking an experienced Customer Service Supervisor to lead our Customer Service team. As a key member of our organization, you will oversee the daily workflow of a small team and ensure seamless communication with our customers.

Key Responsibilities:
  • Team Leadership: Allocate work for a small Customer Service team (typically up to 10) and serve as their team leader.
  • Service Delivery: Oversee and perform Customer Service activities, including performing routine tasks and resolving issues that may have potential for broader impact.
  • Performance Evaluation: Evaluate performance and make recommendations for promotions, terminations, hiring etc.
  • Process Improvement: Recommend new work procedures, as needed.

Requirements:

  • 0-2 years of relevant experience in a customer service role.
  • Ability to deal with conflict/change resistance.
  • Ability to identify and deliver business results.
  • Proficient project management skills.

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