Client Support Specialist

7 days ago

Biñan, Calabarzon, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,300,000
About Our Role

We make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Our unique DNA drives everything we do, from what we work on to how we allocate capital and focus. We champion a remote environment with a preference for asynchronous communication and autonomy.

This Position

You'll be working within our Customer Experience team, gathering information from customers and ensuring their continued support after implementing our Payroll product.

Key Responsibilities:

  • Responding to customer tickets, calls and queries in a timely manner.
  • Assisting and collaborating with the wider squad and support team to provide best practice system use and education.
  • Analysing product functionality across the platform and testing to identify user error/system logic and root causes.
  • Escalating issues related to bugs or product concerns as necessary.
  • Working with customers across multiple channels to understand organisational workflow and how the platform can support them.
Your Skills and Qualifications

To thrive here, you'll need to embody our values: operating with focus, agility, and an obsession with impact.

  • 1-2 years experience in fast-paced customer service/support environments.
  • Relevant Australian payroll experience.
  • Prior exposure to customer experience within SaaS environments.
  • Problem solving skills with a thorough approach to troubleshooting.
  • Ability to manage competing priorities and work autonomously.

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