IT Support Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeTechnical Full time ₱35,000 - ₱50,000
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a crucial role in ensuring the smooth operations of our clients' IT environments.

You will be responsible for providing exceptional technical support and assistance to our diverse client base via phone or email. This includes troubleshooting and resolving issues related to Microsoft Windows Server, Microsoft Cloud technologies, Microsoft Office Apps, Microsoft Windows 10/11, and networking solutions.

To excel in this role, you must possess excellent written and verbal communication skills, a strong customer service orientation, and hands-on experience in an IT services/consulting company, managed services provider (MSP), or corporate IT department.

Key Responsibilities:

  • Provide hands-on technical support to clients via phone or email, resolving end-user issues related to Microsoft Windows Server, Microsoft Cloud technologies, Microsoft Office Apps, Microsoft Windows 10/11, and networking solutions.
  • Strive for first call resolution by efficiently and effectively addressing client issues during initial contact.
  • Troubleshoot and resolve problems related to server, network, and applications technologies, with exposure to various networking manufacturers such as Cisco, Extreme, Sophos, Fortinet, and Palo Alto.
  • Efficiently answer inbound customer IT requests and troubleshoot client issues according to service level agreements (SLAs).
  • Collaborate with Senior Network or System Engineers, asking questions and learning from experiences to enhance your skills and contribute to the team's success.
  • Champion appropriate new technologies to solve client problems and improve IT environments.
  • Manage and prioritize multiple projects in a deadline-driven environment.

Requirements:

  • At least 4 years of hands-on experience in an IT services/consulting company, managed services provider (MSP), or corporate IT department.
  • Excellent written and verbal communication skills and a strong customer service orientation.
  • Troubleshooting experience in Windows 10/11, Microsoft 365, Azure, Azure Virtual Desktops.
  • Experience with ticketing systems such as ConnectWise, ServiceNow, or similar platforms.
  • Proficiency in Microsoft Office Apps (Word, Excel, PowerPoint).

Preferred Qualifications:

  • Bachelor's Degree.
  • Microsoft Server Infrastructure.
  • Microsoft Cloud Technologies (O365, Intune, SharePoint Online, Azure AD).
  • Microsoft Windows Server, Exchange server, SharePoint server, SCCM, etc.
  • Microsoft Office (Word, Excel, PowerPoint).
  • Microsoft Endpoint Management.
  • Microsoft Azure Cloud (IaaS, PaaS, and AVD).
  • Desktop support (PC/Mac).
  • Hypervisor (VMware/Hyper-V/KVM/XEN/Azure Stack).
  • Office 365 and/or Google Workspaces.
  • Firewall (Sophos, FortiGate, Palo Alto, Cisco, etc.).
  • Networking/WiFi (Cisco, Extreme, Fortinet, Aruba, HP).
  • Backup solutions (Veeam, Datto, etc.).
  • Technical Certificates are desirable, but not necessary (Microsoft, Cisco, Fortinet, Palo Alto).

Benefits:

  • Brand New Work from Home Equipment (laptop, desktop monitor, headset).
  • Mandatory government benefits + 13th month pay.
  • HMO (medical & dental) + 1 dependent.
  • 15 days of paid time off (PTO) each year (to be used as vacation or sick time) in addition to our standard US holiday calendar.
  • Birthday Leave.
  • Year-End Bonus.
  • Training classes and certifications applicable to your professional career are paid for on a regular basis for all employees interested.

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