Client Support Specialist

7 days ago

Biñan, Calabarzon, Philippines beBeeAdministrator Full time ₱600,000 - ₱800,000

Job Summary:

Support Client Needs
  • Act as the first point of contact for phone calls, emails, and in-person enquiries.
  • Provide high-quality administrative support to care coordinators.
  • Assist in scheduling and coordinating services for clients.
Key Responsibilities
  • Maintain accurate and up-to-date client records and documentation.
  • Escalate clinical or case management issues to relevant care coordinators.
  • Support reporting and compliance with aged care and disability service standards.
  • Liaise with clients, families, service providers, and external stakeholders in a professional manner.
  • Help ensure that clients receive timely, effective, and person-centred support.
Qualifications and Skills
  • Minimum 3 years of experience in administration and customer service within the aged care or disability sector.
  • Experience working with Australian clients.
  • Excellent written and verbal English communication skills.
  • Strong organisational and time-management skills with the ability to manage competing priorities.
  • Proficient in Microsoft Office and client management systems.
  • Demonstrated ability to handle sensitive information with confidentiality and professionalism.
  • Knowledge of aged care/disability sector regulations, funding (e.g. NDIS, Home Care Packages), and terminology is highly regarded.
  • Ability to work both independently and as part of a team.

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