
Enhance Client Satisfaction as a Product Expert
2 days ago
The ideal candidate will have experience in client facing roles and be comfortable with product demos and training sessions.
This role involves conducting product demos, managing customer communication, supporting onboarding, and working with CRM software to ensure client satisfaction and adoption of our solutions.
The key responsibilities include delivering engaging product demonstrations and walkthroughs for clients, supporting customer onboarding and ensuring smooth product adoption, acting as a key communication link between us and clients, managing client interactions, updates, and pipelines in CRM, collaborating with sales and product teams to align solutions with customer needs, collecting client feedback and providing insights to internal teams for product improvements, and tracking and reporting on customer success metrics, adoption rates, and overall account health.
Key Requirements:- Bachelor's degree in a related field.
- 6-12 months of experience in customer success, client engagement, or pre-sales roles.
- Excellent communication and presentation skills in English.
- Ability to confidently deliver online product demos and training sessions.
- Familiarity with CRM software (or similar CRM/marketing automation tools).
- Tech-savvy, quick learner, and detail-oriented.
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