Product Specialist

18 hours ago

Angeles City, Central Luzon, Philippines beBeeSolution Full time $55,000 - $75,000

Product Specialist Role

We are revolutionizing the experience of writing to learn with our formative feedback and originality checking services, promoting critical thinking, ensuring academic integrity, and helping students improve their writing.

In this role, you'll be a technical expert, a strategic partner to sales teams, and a strong communicator. Your ability to understand customer needs and translate them into effective solutions will drive product value, sales success, and prospect satisfaction.

Responsibilities:

  • Engage in functional & technical discussions with customers, understanding their requirements and pain points.
  • Design and present solutions that demonstrate the product's value, addressing customer needs effectively.
  • Conduct needs assessments and solution-finding sessions, including technical questionnaires, for customers with varying levels of complexity.

Sales & Customer Success Support:

  • Provide technical expertise to Sales and Customer Success teams, supporting them in achieving revenue goals.
  • Develop and deliver impactful product demonstrations, tailoring them to specific audiences, verticals, and customer needs.
  • Contribute to proposal responses (RFIs/RFPs, tenders), addressing functional and technical requirements.

Knowledge Sharing & Best Practices:

  • Stay updated on best practices and product knowledge, sharing insights with internal teams.
  • Collaborate with colleagues on technical solutions and problem-solving strategies.

Product Representation & Travel:

  • Represent the company as a product expert at conferences, demonstrations, and customer visits, if necessary.
  • Address technical questions and follow up on pending issues.

Continuous Development:

  • Invest in personal and professional growth, expanding your technical skills and product knowledge.

Qualifications:

  • 2-4 years of experience in a Solutions Engineering or similar technical customer-facing role.

Technical Skills:

  • Strong understanding of Turnitin's product suite, including front-end and back-end functionality.
  • Ability to troubleshoot technical product functional issues, sales processes, and propose solutions.

Communication & Collaboration:

  • Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences.
  • Team-oriented mindset, working effectively with Sales, Customer Success, and other internal stakeholders.

Strategic Mindset:

  • Ability to align technical solutions with customer needs and business objectives.

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