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Job Overview

This role oversees the daily operations of a hub, ensuring seamless and efficient functioning. The lead will ensure adherence to established procedures, policies, and regulations.

Key Responsibilities
  • The RC Lead is responsible for overseeing daily hub operations to guarantee efficiency and productivity.
  • Implement process improvement initiatives and projects to enhance hub performance.
  • Assist the customer support team with call-outs to resolve customer escalations.
  • Coordinate with agency coordinators to manage and support agency teams.
  • Perform additional tasks related to overall hub operations as needed.
Requirements
  • Bachelor's degree or higher in a related field is required.
  • A leadership role in a logistics or hub environment is necessary.
  • Minimum of four years' experience in supply chain & logistics industry.
  • Experience in e-commerce fulfillment is beneficial.