Technical Support Specialist

4 days ago


Manila, National Capital Region, Philippines Ousian Solutions Inc. Full time

**Job Overview**

Ousian Solutions Inc. is seeking a skilled Technical Support Engineer to join our team.

The successful candidate will be responsible for installing and configuring computer hardware, operating systems, and applications.

  • Install and configure computer hardware, operating systems, and applications.
  • Maintain and monitor computer systems and networks.
  • Provide technical support to staff or clients through various means, including face-to-face interactions and phone calls.
  • Troubleshoot system and network problems, diagnose hardware or software faults, and provide solutions.
  • Document procedural steps and relevant reports as necessary.
  • Follow instructions and diagrams to repair faults or set up systems.
  • Respond to requests or incidents within agreed time limits.
  • Prioritize and manage multiple open cases simultaneously.
  • BUILD STRONG RELATIONSHIPS WITH CUSTOMERS AND OTHER PROFESSIONALS, SUCH AS THE INFRASTRUCTURE TEAM.
  • Evaluate and test new technology when required.

**Requirements**

  • A minimum of 1-4 years of experience in Technical & Helpdesk Support or an equivalent field.

**Education**

  • A Bachelor's Degree in Computer Science/Information Technology or an equivalent qualification.


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