Sales Experience Manager

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱350,000 - ₱550,000
Customer Experience Specialist

At a rapidly growing e-commerce organization, we're redefining the way customers interact with our brand. We collaborate with forward-thinking businesses to deliver exceptional service and sales support that enhances every step of the buyer's journey.

We're looking for a motivated and customer-focused representative to join our remote team. In this role, you'll provide seamless support to customers throughout their shopping experience while actively contributing to sales goals and retention efforts.

Key Responsibilities:
  • Customer Assistance: Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism.
  • Sales Support: Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions.
  • Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
  • Brand Representation: Deliver a personalized experience that reflects each brand's voice, values, and standards.
  • Customer Insights: Record and share feedback that can help improve customer experience and internal processes.
  • Team Collaboration: Partner with the internal team to align on trends, performance, and ways to level up the customer journey.
Requirements:
  • At least 1 year of experience in e-commerce, customer service, or sales support.
  • Excellent written and verbal communication skills.
  • Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus.
  • Calm under pressure and comfortable with multitasking in a remote, fast-paced environment.
  • Detail-oriented, self-motivated, and solution-focused.

As a member of our remote team, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences.

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