Help Desk Specialist

3 days ago

Davao City, Davao, Philippines beBeeCustomerService Full time ₱14,500 - ₱17,600
Job Details

We are seeking a highly skilled Call Center Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through outbound and inbound calls.

Key Responsibilities:
  • Make outbound calls for surveys, lead generation, event invitation, and/or sales
  • Resolve customer queries or close leads/sales through inbound calls
  • Update customer relationship management (CRM) software through data entry
  • Respond to emails in a timely manner
  • Create reports using Microsoft Office and Google Drive
  • Meet service level agreements set forth by the company
  • Perform other duties as assigned
Requirements:
  • Excellent English communication skills
  • Typing speed of at least 40WPM
  • Ability to work under pressure
  • Ability to multitask, prioritize, and manage time efficiently
  • Customer orientation and ability to adapt and respond to different types of personalities
  • Intelligence
Technical Requirements:
  • Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher) and 8 GB RAM
  • OS: Windows 10 or higher (MacOS equivalent is allowed)
  • Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature
  • Internet connection: Wired connection; minimum of at least 30 Mbps
  • Software: Microsoft Office & PDF reader, AnyDesk, Gdrive, Discord
Why Work With Us?
  • Permanent work-from-home arrangement
  • Full-Time and Long-Term Employment
  • Government-mandated benefits, health benefits, leaves, bonuses, and other incentives
  • Salary based on skills, attitude, performance, and attendance
  • Opportunity for regularization and promotion
  • US and Canadian clients
  • Shift: Graveyard Monday to Friday
  • Scholarship program duration: 5 to 8 days

We offer a dynamic and supportive work environment that encourages growth and development. If you are a motivated and results-driven individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.

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