Customer Experience Associate

5 days ago


Makati City, National Capital Region, Philippines Etaily Full time

At Etaily, we are seeking a highly skilled and dedicated Customer Care Associate to join our team. The ideal candidate will possess excellent communication skills, be able to multitask effectively, and demonstrate a passion for delivering exceptional customer experiences.

The Customer Care Associate plays a vital role in ensuring that our clients receive top-notch service and support. Key responsibilities include:

  1. Providing accurate product information and resolving customer complaints in a timely and professional manner.
  2. Handling high volumes of incoming customer inquiries via various channels, including calls, emails, chats, and social media.
  3. Maintaining a balance between company policy and customer benefit in decision-making.
  4. Continuously evaluating and identifying opportunities to drive process improvements that positively impact our clients and their customers.

Key qualifications for this role include:

  1. A minimum of 1-2 years of experience handling customer service.
  2. Omnichannel experience (chats, emails, phone, social media).
  3. Able to work under pressure and stress in a fast-paced startup environment.


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