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Technical Support Specialist

1 week ago

Pasig, National Capital Region, Philippines Finastra Full time

At Finastra, we're looking for a Technical Support Specialist to join our team. As a key interface between our clients and organization, you'll contribute to the overall delivery of software and services, ensuring a world-class customer experience.

The role involves handling and resolving technical issues in a timely manner, working closely with functional consultants as needed. You may also be involved in testing beta deliveries or fixes before they're released to customers, or assisting with on-site issue resolution.

Your primary responsibilities will include:

  • Responding to customer requests, providing assistance and support to ensure effective product utilization.
  • Understanding reported issues, replicating scenarios in Finastra environments, and performing root cause analysis.
  • Providing solutions or detailed analysis to stakeholder teams, updating clients on progress, and ensuring timely resolution.
  • Participating in client meetings and WebEx sessions for proper communication and issue investigation.