Healthcare Operations Specialist

18 hours ago

Taguig, National Capital Region, Philippines beBeeHealthcare Full time ₱100,000 - ₱200,000
Job Title: Healthcare Operations Specialist

We are seeking a highly organized and detail-oriented Healthcare Operations Specialist to join our team.

The ideal candidate will have excellent communication skills, proficiency in Electronic Medical Record (EMR) systems, and a strong understanding of medical terminology and documentation.

  • Manage patient records efficiently and accurately using EMR systems.
  • Update and maintain EMR systems with new patient information, medical history, and treatment plans.
  • Provide exceptional customer service by promptly and professionally responding to patient inquiries via phone, email, or chat.
  • Explain our services to new patients, ensuring they have a clear understanding of how our systems work and what to expect.
  • Assist healthcare professionals in scheduling appointments, managing calendars, and coordinating follow-up care.
  • Collaborate with medical billing teams to ensure accurate coding and billing information.
  • Maintain strict patient confidentiality and adhere to HIPAA regulations in handling sensitive medical information.

This is an exciting opportunity for individuals with a passion for healthcare, excellent communication skills, and a strong understanding of Electronic Medical Record (EMR) systems. The successful candidate will be able to work independently and collaboratively as part of a remote team, prioritizing responsibilities in a fast-paced environment.

Key Responsibilities:

  • Work closely with the team to ensure seamless coordination and communication.
  • Previous experience as a Medical Virtual Assistant or in a similar role is preferred.
  • Proficient in using EMR systems, with a strong understanding of medical terminology and documentation.
  • Excellent communication skills, both verbal and written, with the ability to explain complex medical concepts to patients in a clear and concise manner.
  • Strong organizational skills and attention to detail, ensuring accurate record-keeping and data entry.
  • Demonstrated ability to multitask and prioritize responsibilities in a fast-paced environment.
  • Proven track record of providing exceptional customer service and maintaining professional relationships with patients and healthcare professionals.
  • Ability to work independently and collaboratively as part of a remote team.
  • Familiarity with medical billing and coding processes is a plus.

The successful candidate will have a passion for delivering high-quality healthcare services in a virtual environment, possess excellent communication skills, and have a strong understanding of medical terminology and documentation.

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