
IT Technical Support Manager
1 week ago
About the Role:
We are seeking a skilled IT professional to join our Management Team and work closely with leadership in attaining company goals.
This role will provide opportunities for growth and development, working on challenging projects and collaborating with a supportive team.
Key Responsibilities:
- Be an Ambassador of Sharesource values and culture, ensuring processes are aligned with our values at all times
- Communicate and uphold company values, while protecting the best interest of the company.
Required Skills and Qualifications:
- At least 1–3 years IT support experience in a corporate Service Desk or other technical support role, with a background in Customer Service or IT Service Desk Analysis
- Excellent written, communication, and interpersonal skills
- Strong analytical, troubleshooting, and problem-solving skills
- Proficiency in operating systems: Mac, Linux, Windows
- Knowledge of PC/Laptop hardware components and troubleshooting
- Experience with Windows networking, LAN/WAN, DNS, TCP/IP, firewall administration, and mobile devices
- Familiarity with resolving remote connectivity issues
- Able to manage multiple priorities in a fast-paced environment
Benefits include competitive salary, professional development, collaborative partnerships, fun and inclusive work environment, opportunities for leadership, expertise, and global exposure, monthly coaching and training, remote work flexibility, engaging in social impact activities and industry impact, achieving work-life balance and flexibility to support personal commitments, and comprehensive HMO coverage with one free dependent.
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