Highly Skilled Pega Technical Support Specialist
1 day ago
We are seeking a highly skilled Pega Technical Support Specialist to join our team. In this role, you will be responsible for providing expert technical support and troubleshooting services for our clients using Pega technologies.
About Us:
At Gratitude Philippines, we value the importance of exceptional customer service and technical expertise in delivering top-notch solutions to our clients. We believe that every individual has a unique talent and skill set that can contribute significantly to the success of our organization. As part of our Managed Services team, you will have the opportunity to work with talented professionals who share your passion for delivering outstanding results.
Responsibilities:
This is a challenging yet rewarding role that requires strong analytical skills, attention to detail, and effective communication skills. Key responsibilities include:
• Providing technical support and assistance to clients via phone, email, or chat;
• Troubleshooting complex technical issues related to Pega software and hardware;
• Collaborating with development teams to resolve escalated issues;
• Maintaining accurate records of client interactions and technical issues;
• Identifying opportunities for process improvements and implementing changes as needed;
Requirements:
To be successful in this role, you must possess the following qualifications:
• At least 3 years of experience in technical support or a related field;
• Strong knowledge of computer operating systems, hardware, and software;
• Excellent analytical thinking skills and attention to detail;
• Effective verbal and written communication skills;
• Experience working with ticketing systems such as Oracle Service Cloud (OscV) preferred;
• Ability to work with service level agreements and escalation policies;
• Bachelor's degree in Computer Science or Software Engineering;
• Working experience as a Pega developer is highly desirable;
• Knowledge of Java, JSP, J2EE, XML, and EJB is an asset;
• Familiarity with Scrum and Agile methodologies;
• Pega certification (SA, SSA) is a plus;
• Advanced understanding of Pega PRPC 5;
Benefits:
We offer a competitive compensation package that includes comprehensive benefits, training opportunities, and professional growth. If you are passionate about delivering exceptional customer experiences and leveraging your technical expertise to drive business success, we encourage you to apply.
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