Highly Skilled Pega Support Specialist
1 month ago
Salary: ₱ 250,000 - ₱ 300,000 per month.
Job Description: In this role, you will be supporting daily with a variety of Pega support issues, including password resets, troubleshooting, and MACD (move, add, change, delete). You will triage the situation and escalate issues to the development team for fixing. You will work closely with clients and end-users, requiring excellent verbal communication skills and strong attention to detail.
Required Skills and Qualifications:
• At least 3 years of customer service/support experience in a technical support role, preferably with knowledge of computer operating systems, hardware, and software.
• Analytical thinking skills and excellent verbal communication skills.
• Experience working with a ticketing system (Oracle Service Cloud – OscV preferred).
• Ability to work with service level agreements and escalation policies.
• Verbal and written communication skills.
• At least 1 year of Pega experience is highly desired.
• Bachelor's degree in computer science or software engineering is required, along with working experience as a Pega developer.
• Knowledge of Java, JSP, J2EE, XML, and EJB is beneficial.
• Familiarity with Scrum and Agile methodologies is advantageous.
Benefits:
Competitive salary and benefits package.
Opportunities for career growth and professional development.
A dynamic and supportive work environment.
Others:
The ideal candidate will possess advanced understanding of Pega PRPC 5.x and beyond, with a strong focus on delivering exceptional customer service.
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